All seriousofficials pieces are warranted against manufacturing defects by a 14-day official limited warranty from the date of purchase. A lifetime color/plating warranty is restricted to stainless steel pieces only. Materials such as brass, 925 silver etc are not covered under this warranty. Warranty does not cover damage resulting from everyday use, or damage sustained after dropping or banging the product against a hard surface. A defective piece must be registered within 14 days of receiving the product by contacting Russet moderators.

To claim the warranty, just email or DM a photo of the item to our support team along with your order number and we’ll process a replacement item for you.

No questions asked, no judgement, no drama.

Our products are finished using one of the highest quality specifications in the country. The process we use is the highest quality plating available. This process allows our jewelry to last longer than any typical plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available. 

SRS is primarily based and has an office + warehouse in DHA, Karachi. We aim to set up offices in all major cities across Pakistan.

Does SRS have any retail stores?

We do not have any retail stores or pop-up locations at this point in time. Subscribe to our newsletter to be notified if this changes.

How do I contact Russet customer support?

We are happy to help answer any and all questions. You can email our customer support at contact@seriousofficials.com, text us at +92(311)4242600 or get in touch with us through any of our social media handles. 

We have ensured that our products are made from the highest quality and most durable materials. However for other precious metals, to maintain your pieces for a longer lifespan, you will want to keep away from any harsh chemicals. We do recommend that you dry your item as soon as possible using a cloth towel after getting wet.

SRS offers a 14 day window for an exchange or return. This 14 day window begins once an order has arrived.

In case of an exchange, you can either send the product/s back at our return address yourself, or you may get in touch with our moderators and get an exchange delivery processed. Please note that this service is charged 250 PKR separately. SRS is not responsible for paying any custom charges (import duty or tax) or delivery fee on any returns. You will be responsible for all costs and charges associated with returning or exchanging your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 14 day exchange or refund window has passed will be returned to the customer.

If you wish to exchange your item for a different size please get in touch with us and include:
– Your order number.
– The new size you wish to receive.

We will ship you the new desired item size for free. However, you are responsible for the shipment of the item that you wish to exchange.